telus billing support Secrets
telus billing support Secrets
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• At this time, I truly feel I'm getting misled and mistreated. Irrespective of several phone calls and escalations, I still do not need clarity on my special discounts or a fair resolution to my issues.
• I had been bounced among a number of agents, my calls have been disconnected, and I received inconsistent information with regards to my contract and special discounts.
• A buddy who is additionally a Telus customer showed me his plan aspects, and he is acquiring a similar system for significantly fewer without having to buy gadgets, which contradicts what Abdul explained to me.
I referred to as Telus CS at eight.55AM Mountain time and so they hanged up on me, saying that I need to get in touch with all through "normal Place of work hrs". Is that this for actual?
• I to begin with renewed my deal after Talking with the agent named Abdul, who gave me a offer that I accepted, even though it couldn’t match a proposal from Rogers.
You can expect to then receive a text information when the agent responds, and you can abide by up at your earliest usefulness.
If my considerations aren't addressed, I will be pressured to escalate this more, like towards the Office of your President, the media, and the greater Enterprise Bureau.
following the agent critique my account he explained I am unable to provide you with a offer or credits such as you have now with the exiting account, so i just gave up and hangup the mobile phone.
I have not been so pissed off with a business. It truly is difficult to receive solutions from Telus. My Invoice continues to Telus customer service be improved numerous occasions since signing up with them a calendar year back following a promoter came to our doorway and drew us in with attractive presents. She even claimed Telus would buy Shaw's contract penalty to maneuver us above. I regret each and every next of transferring. It will take up a lot of the afternoon to talk with somebody at Telus. Maintain situations estimate an hour only to generally be forwarded to somebody and placed on hold for another hour. My agreement settlement displays what my Monthly bill really should be However they arbitrarily improve my Invoice to 100.
Telus has tousled on my Monthly bill multiple times during the pastfew months. Recently by charging me three situations for a convey it back again which was already returned. Then made a decision to go ahead and transform three of my strategies on their own. Initial agent I spoke to was great and tried using difficult to correct the issue. He even contacted loyalty to help you. They never called. I attempted to get in touch with myself and was hold forever so I hung up. Attempted A different agent he reported he would transfer me to loyalty than proceeded to obtain upset due to the fact I would not let him to finish the decision when he reported he could not transfer me.
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Furthermore, I was disconnected various occasions when attempting to speak with support and in some cases remaining on maintain without resolution.
I have manufactured many telephone calls, I have clicked on "Alternatively, you'll be able to Call our TELUS Management Team below". completed the form, without having reaction, and finished An additional variety on MyTelus as well as go no reaction.
Specialist was very practical. I had been having pretty disappointed as absolutely nothing gave the impression to be Performing. He walked me by the method with easy Recommendations. And it lastly labored. Good position!
This is the large waste of time and only results in a really frustrated customer ahead of they get to talk for the CSR and now the CSR has to handle an previously stressed to their Restrict customer.